DMV Phased Reopening FAQ

Graphic that links to myDMV.Colorado.gov

As the Colorado Division of Motor Vehicles works to reopen our offices to the public, we are implementing a variety of policies and procedures to help safeguard the health and wellbeing of our customers and the DMV team members who serve them.

We have put together this handy list of frequently asked questions (FAQs) to help answer any question you might have.

 

With DMV offices reopened, how do I get the services I need?

To receive DMV services, you will need to schedule an appointment. You can schedule an appointment by using the online scheduler or calling 303-205-2335 for CO-RCSA services.

Why must I schedule an appointment?

The DMV is following CDC and CDPHE guidelines and appointments allow us to approximate how many people will be in an office and will ensure social distancing. It also allows us to prioritize customers who can only get the service they need in-office.

How do I schedule an appointment?

You can schedule an appointment by using the online scheduler, or calling 303-205-2335 for CO-RCSA services.

What safety precautions is the DMV taking?

As an added health precaution, the DMV won't serve walk-in customers until further notice. Additionally, customers must wear a face mask or covering to be served. Customers should not bring anyone with them during their appointment. The DMV has disinfected and deep cleaned the reopened offices, and has installed glass barriers at work stations to minimize COVID-19 transmission risks. Additional proactive health and wellness measures include:

  • Using laser thermometers to screen customers and staff for fevers. Customers and staff members who have a fever or exhibit COVID-19 symptoms will not be allowed into state offices.

  • Utilizing social distancing by creating spacing lines to help ensure 6 feet of separation and sufficiently spacing out work stations Limiting offices to 10 or fewer customers inside.

  • Ensuring an adequate supply of disinfectant cleaning products are in each office.

  • Staff will clean any equipment used after each driver.

  • Following CDC isolation guidelines should any illness present itself.

What should I do before my appointment?

You should gather everything needed for your appointment, including a face mask or covering. Information about DMV services or required documents is on Colorado.gov/DMV.

Can I bring a guest with me?

The DMV asks that if you bring a guest, they wait in your car. Translators and other essential guests may go with you, but you need to let the DMV know about it when making an appointment.

What services will be offered?

Most DMV licensing services will be available, including first-time permits, ID cards and driver license, out-of-state transfers, lost or stolen licenses, IDs and permits, exceptions processing, written exams, endorsements, motor vehicle records and more! The one exception is drive tests, which as a temporary safety precaution, the DMV will not perform. The DMV encourages soon-to-be-drivers to reach out to a driving school for testing.

Can I just walk in without an appointment?

All customers must have an appointment. Customers without an appointment will not be served or allowed in a driver license office.

I have an appointment but don't feel well. What should I do?

Do NOT come to your appointment. You should cancel your appointment by calling 720-295-2965 (or 303-205-2335, if you are a CO-RCSA customer) and contact your health care provider.

I have an appointment but can get the services I need online. What should I do?

You should cancel your appointment by calling 720-295-2965 (or 303-205-2335, if you are a CO-RCSA customer), then reduce the risk and skip the trip by using myDMV.Colorado.gov.

What services are available at the Lakewood Driver License Office?

The Lakewood Driver License Office is unique in that it typically offers licensing, motor vehicle and driver services. However, as a health precaution, the Lakewood Driver License Office will temporarily not offer driver control services. Coloradans seeking to complete transactions involving reinstatements, citations payments and processing, record requests and other driver control services are available at myDMV.Colorado.gov and at 303-205-5613. Additionally, driver control and vehicle services will have a drop-off/pick-up location at the Lakewood Office for quick exchanges without impacting social distancing. Those conducting drop-offs and pick-ups will be subject to health screenings. By doing this, the DMV is able to make better use of social distancing and eservices, which helps safeguard the wellbeing of customers and staff, both in-office and online.

What services are available online?

For Coloradans who are not commercial drivers, the DMV offers more than 30services online at myDMV.Colorado.gov, including renewals, address changes, motor vehicle records, address changes, license downgrades and more! Additionally, the DMV has made several changes to help fight COVID-19's spread while offering Coloradans the services they need. These include:

 

  • Drivers 65 and older are temporarily able to renew online at myDMV.Colorado.gov.
  • Coloradans 21 to 64 whose license or ID will expire during our closure but are unable to renew online will receive an automatic extension for 60 days past their current expiration date.
  • Coloradans younger than 21 can now renew online, if they are eligible to renew their driver license, instruction permit or identification card
    • If you want your 21+ credential, DO NOT renew until your 21st birthday or after. We cannot issue a 21+ credential if you renew prior to that date
  • CDL drivers - CDL holders with HAZMAT endorsements who are set to expire during our closure through April 30, will be automatically extended for 60 days from their previous expiration date
  • Commercial license permit holders - Commercial license permit holders who are set to expire during our closure through April 30, will be automatically extended for 60 days from their previous expiration date.
Where can I find more information?

For more information, visit Colorado.gov/DMV or call 303-205-5600.

 

CO-RCSA SB 251 Customers

What in-office services are available to Colorado immigrants?

All licensing services, except drive tests, will be available to Colorado immigrants who have an appointment. As a temporary safety precaution, the DMV will not perform drive tests for any Coloradan regardless of immigration status. The DMV encourages soon-to-be-drivers to reach out to a driving school for testing. A list of driving schools is available here. For those needing to get a driver license for the first time, more than one appointment will be needed.

How do I make a CO-RCSA appointment?

You can schedule a CO-RCSA appointment by calling 303-205-2335 or through working with our CO-RCSA nonprofit partners. Online appointments have been temporarily disabled so we can prioritize customers who can only get the service they need in-office.

A CO-RCSA nonprofit partner group is helping me obtain a driver license or ID card. Will they be able to help set up an appointment for me?

Yes, our CO-RCSA nonprofit partners are a valuable resource for immigrants in Colorado. They can help ensure your required documents are in order and acceptable and act as valuable liaisons in the event of a miscommunication.

 

Didn't answer your question? Call 303-205-5600 or email DOR_DMVCommunications@state.co.us for help!