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LAKEWOOD, Friday, Dec.16 — Over the past few years, the <strong><a href="https://dmv.colorado.gov/">Colorado Division of Motor Vehicles</a></strong> (DMV) has strived to offer innovative services that benefit Coloradans.
That drive has led to a host of innovations, such as <strong><a href="https://dmv.colorado.gov/DMV2GO">DMV2GO</a></strong>, <strong><a href="https://coathometesting.com/">@Home instruction permit testing</a></strong>, online appointment check-in, <strong><a href="https://comvexpress.com/">MV Express Kiosks</a></strong>, <strong><a href="https://dmv.colorado.gov/applewallet">digital IDs</a></strong>, an ever-growing list of online services and more.
One of its most recent innovations — using Pocketalk translation devices to better serve non-English speaking Coloradans throughout the state — caught the attention of Sourcenext US and Europe General Manager Joe Miller, who visited DMV headquarters Thursday, Dec. 15 in Lakewood to see how the DMV’s unique approach to using the device is bridging communication gaps. Sourcenext is Pocketalk’s parent company.
“When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.”
During the visit, DMV Team Members discussed the Division’s willingness to innovate using technology as well as its commitment to providing the best customer service possible. The group also focused on using the devices on a larger scale and how Coloradans have reacted to new method of communication.
“The DMV is focused on breaking down barriers and ensuring that all of our customers have equitable access to our services,” DMV Senior Director Electra Bustle said. “Pocketalk gives our frontline DMV Team Members a way to quickly translate a conversation two-ways, which enables us to more effectively and efficiently communicate with Coloradans who don’t speak English fluently or at all and has made the visit to the DMV a better experience for the customer and our staff. We always do what we can to empower people, whether they’re Coloradans needing to access DMV services or staff members, who might have the next customer service solution.”
The visit concluded with a demonstration of how the translation devices are used in DMV offices throughout the Centennial State. The DMV also shared a low-tech solution staff devised to speed service in an environment where quickness counts. Staff showed off laminated cards that help non-English speaking customers quickly communicate which language they speak, making DMV service even quicker. The DMV uses the flip side of these cards to quickly gauge customers’ experience communicating through Pocketalk.
In July 2022, the DMV fielded over 70 Pocketalk translation devices, which are pocket-sized and can interpret 82 languages. Each of the State of Colorado's 35 driver license offices have received two Pocketalk Plus translators to better serve those Coloradans who have difficulty communicating in English.
The translators provide two-way interpretation of written and/or spoken languages including Spanish, French, German, Mandarin and many more. The devices also have a camera which enables the devices to scan and translate documents.
The DMV piloted the devices in December after a staff member identified the translators as a way to get around language barriers. The DMV was pleased with feedback from customers and staff members, and decided to field the translators throughout the Centennial State.
The addition of the translation devices is part of the DMV’s sweeping efforts to better serve Coloradans and provide a 21st Century customer experience. Other efforts to improve customer service for Coloradans who have communications barriers include working to <strong><a href="https://dmv.colorado.gov/forms-number-order">translate all DMV forms into Spanish</a></strong> as well as providing accommodations for people who communicate using <strong><a href="https://dmv.colorado.gov/translator-request-for-individuals-who-are-deaf-or-hard-of-hearing">American Sign Language</a></strong>.
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <strong><a href="http://DMV.Colorado.gov/Anywhere">DMV.Colorado.gov/Anywhere</a></strong>.
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('<em>Colorado Division of Motor Vehicles Senior Director Electra Bustle (second from right) discusses how the DMV uses translation technology with Joe Miller (left), General Manager of Sourcenext US and Europe, Thursday, Dec. 16, at DMV headquarters in Lakewood. Miller visited after hearing about the innovative ways the DMV is using Pocketalk translation technology to better serve Coloradans needing to DMV. “When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.” (Dan Carr/DOR Photo)</em>
LAKEWOOD, Friday, Dec.16 — Over the past few years, the <strong><a href="https://dmv.colorado.gov/">Colorado Division of Motor Vehicles</a></strong> (DMV) has strived to offer innovative services that benefit Coloradans.
That drive has led to a host of innovations, such as <strong><a href="https://dmv.colorado.gov/DMV2GO">DMV2GO</a></strong>, <strong><a href="https://coathometesting.com/">@Home instruction permit testing</a></strong>, online appointment check-in, <strong><a href="https://comvexpress.com/">MV Express Kiosks</a></strong>, <strong><a href="https://dmv.colorado.gov/applewallet">digital IDs</a></strong>, an ever-growing list of online services and more.
One of its most recent innovations — using Pocketalk translation devices to better serve non-English speaking Coloradans throughout the state — caught the attention of Sourcenext US and Europe General Manager Joe Miller, who visited DMV headquarters Thursday, Dec. 15 in Lakewood to see how the DMV’s unique approach to using the device is bridging communication gaps. Sourcenext is Pocketalk’s parent company.
“When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.”
During the visit, DMV Team Members discussed the Division’s willingness to innovate using technology as well as its commitment to providing the best customer service possible. The group also focused on using the devices on a larger scale and how Coloradans have reacted to new method of communication.
“The DMV is focused on breaking down barriers and ensuring that all of our customers have equitable access to our services,” DMV Senior Director Electra Bustle said. “Pocketalk gives our frontline DMV Team Members a way to quickly translate a conversation two-ways, which enables us to more effectively and efficiently communicate with Coloradans who don’t speak English fluently or at all and has made the visit to the DMV a better experience for the customer and our staff. We always do what we can to empower people, whether they’re Coloradans needing to access DMV services or staff members, who might have the next customer service solution.”
The visit concluded with a demonstration of how the translation devices are used in DMV offices throughout the Centennial State. The DMV also shared a low-tech solution staff devised to speed service in an environment where quickness counts. Staff showed off laminated cards that help non-English speaking customers quickly communicate which language they speak, making DMV service even quicker. The DMV uses the flip side of these cards to quickly gauge customers’ experience communicating through Pocketalk.
In July 2022, the DMV fielded over 70 Pocketalk translation devices, which are pocket-sized and can interpret 82 languages. Each of the State of Colorado's 35 driver license offices have received two Pocketalk Plus translators to better serve those Coloradans who have difficulty communicating in English.
The translators provide two-way interpretation of written and/or spoken languages including Spanish, French, German, Mandarin and many more. The devices also have a camera which enables the devices to scan and translate documents.
The DMV piloted the devices in December after a staff member identified the translators as a way to get around language barriers. The DMV was pleased with feedback from customers and staff members, and decided to field the translators throughout the Centennial State.
The addition of the translation devices is part of the DMV’s sweeping efforts to better serve Coloradans and provide a 21st Century customer experience. Other efforts to improve customer service for Coloradans who have communications barriers include working to <strong><a href="https://dmv.colorado.gov/forms-number-order">translate all DMV forms into Spanish</a></strong> as well as providing accommodations for people who communicate using <strong><a href="https://dmv.colorado.gov/translator-request-for-individuals-who-are-deaf-or-hard-of-hearing">American Sign Language</a></strong>.
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <strong><a href="http://DMV.Colorado.gov/Anywhere">DMV.Colorado.gov/Anywhere</a></strong>.
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, 1) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, 1) (Line: 160)
Drupal\\Core\\Render\\Renderer->Drupal\\Core\\Render\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 161)
Drupal\\Core\\Render\\Renderer->renderPlain(Array) (Line: 62)
Drupal\\text\\TextProcessed->getValue() (Line: 210)
Drupal\\search_api\\Utility\\FieldsHelper->extractFieldValues(Object) (Line: 176)
Drupal\\search_api\\Utility\\FieldsHelper->extractField(Object, Object) (Line: 144)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array, NULL) (Line: 165)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array) (Line: 290)
Drupal\\search_api\\Utility\\FieldsHelper->extractItemValues(Array, Array, 1) (Line: 387)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->getFulltextFields(Array, Array) (Line: 288)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->addExcerpts(Array, Array, Array) (Line: 266)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->postprocessSearchResults(Object) (Line: 675)
Drupal\\search_api\\Entity\\Index->postprocessSearchResults(Object) (Line: 610)
Drupal\\search_api\\Query\\Query->postExecute() (Line: 542)
Drupal\\search_api\\Query\\Query->execute() (Line: 617)
Drupal\\search_api\\Plugin\\views\\query\\SearchApiQuery->execute(Object) (Line: 1431)
Drupal\\views\\ViewExecutable->execute(NULL) (Line: 1459)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
3 =>
Drupal\Core\Render\Markup::__set_state(array(
'string' => '<em class="placeholder">Warning</em>: Array to string conversion in <em class="placeholder">Drupal\\Core\\Template\\AttributeArray->__toString()</em> (line <em class="placeholder">78</em> of <em class="placeholder">core/lib/Drupal/Core/Template/AttributeArray.php</em>). <pre class="backtrace">Drupal\\Core\\Template\\AttributeArray->__toString() (Line: 53)
Drupal\\Core\\Template\\AttributeValueBase->render() (Line: 324)
Drupal\\Core\\Template\\Attribute->__toString() (Line: 40)
__TwigTemplate_bcf120a2b5bf6c0d6a98a6e29629ddc46a473ff6b529ef13e4065557b3362f59->doDisplay(Array, Array) (Line: 405)
Twig\\Template->displayWithErrorHandling(Array, Array) (Line: 378)
Twig\\Template->display(Array) (Line: 390)
Twig\\Template->render(Array) (Line: 55)
twig_render_template('modules/contrib/entity_embed/templates/entity-embed-container.html.twig', Array) (Line: 384)
Drupal\\Core\\Theme\\ThemeManager->render('entity_embed_container', Array) (Line: 489)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 212)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->Drupal\\entity_embed\\Plugin\\Filter\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 213)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
Drupal\\filter\\Element\\ProcessedText::preRenderText(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, 1) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, 1) (Line: 160)
Drupal\\Core\\Render\\Renderer->Drupal\\Core\\Render\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 161)
Drupal\\Core\\Render\\Renderer->renderPlain(Array) (Line: 62)
Drupal\\text\\TextProcessed->getValue() (Line: 210)
Drupal\\search_api\\Utility\\FieldsHelper->extractFieldValues(Object) (Line: 176)
Drupal\\search_api\\Utility\\FieldsHelper->extractField(Object, Object) (Line: 144)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array, NULL) (Line: 165)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array) (Line: 290)
Drupal\\search_api\\Utility\\FieldsHelper->extractItemValues(Array, Array, 1) (Line: 387)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->getFulltextFields(Array, Array) (Line: 288)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->addExcerpts(Array, Array, Array) (Line: 266)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->postprocessSearchResults(Object) (Line: 675)
Drupal\\search_api\\Entity\\Index->postprocessSearchResults(Object) (Line: 610)
Drupal\\search_api\\Query\\Query->postExecute() (Line: 542)
Drupal\\search_api\\Query\\Query->execute() (Line: 617)
Drupal\\search_api\\Plugin\\views\\query\\SearchApiQuery->execute(Object) (Line: 1431)
Drupal\\views\\ViewExecutable->execute(NULL) (Line: 1459)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
4 =>
Drupal\Core\Render\Markup::__set_state(array(
'string' => '<em class="placeholder">Warning</em>: Array to string conversion in <em class="placeholder">Drupal\\Core\\Template\\AttributeArray->__toString()</em> (line <em class="placeholder">77</em> of <em class="placeholder">core/lib/Drupal/Core/Template/AttributeArray.php</em>). <pre class="backtrace">Drupal\\Core\\Template\\AttributeArray->__toString() (Line: 53)
Drupal\\Core\\Template\\AttributeValueBase->render() (Line: 324)
Drupal\\Core\\Template\\Attribute->__toString() (Line: 40)
__TwigTemplate_bcf120a2b5bf6c0d6a98a6e29629ddc46a473ff6b529ef13e4065557b3362f59->doDisplay(Array, Array) (Line: 405)
Twig\\Template->displayWithErrorHandling(Array, Array) (Line: 378)
Twig\\Template->display(Array) (Line: 390)
Twig\\Template->render(Array) (Line: 55)
twig_render_template('modules/contrib/entity_embed/templates/entity-embed-container.html.twig', Array) (Line: 384)
Drupal\\Core\\Theme\\ThemeManager->render('entity_embed_container', Array) (Line: 489)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 212)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->Drupal\\entity_embed\\Plugin\\Filter\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 213)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
Drupal\\filter\\Element\\ProcessedText::preRenderText(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, 1) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, 1) (Line: 160)
Drupal\\Core\\Render\\Renderer->Drupal\\Core\\Render\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 161)
Drupal\\Core\\Render\\Renderer->renderPlain(Array) (Line: 62)
Drupal\\text\\TextProcessed->getValue() (Line: 210)
Drupal\\search_api\\Utility\\FieldsHelper->extractFieldValues(Object) (Line: 176)
Drupal\\search_api\\Utility\\FieldsHelper->extractField(Object, Object) (Line: 144)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array, NULL) (Line: 165)
Drupal\\search_api\\Utility\\FieldsHelper->extractFields(Object, Array) (Line: 290)
Drupal\\search_api\\Utility\\FieldsHelper->extractItemValues(Array, Array, 1) (Line: 387)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->getFulltextFields(Array, Array) (Line: 288)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->addExcerpts(Array, Array, Array) (Line: 266)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->postprocessSearchResults(Object) (Line: 675)
Drupal\\search_api\\Entity\\Index->postprocessSearchResults(Object) (Line: 610)
Drupal\\search_api\\Query\\Query->postExecute() (Line: 542)
Drupal\\search_api\\Query\\Query->execute() (Line: 617)
Drupal\\search_api\\Plugin\\views\\query\\SearchApiQuery->execute(Object) (Line: 1431)
Drupal\\views\\ViewExecutable->execute(NULL) (Line: 1459)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
5 =>
Drupal\Core\Render\Markup::__set_state(array(
'string' => '<em class="placeholder">Warning</em>: Array to string conversion in <em class="placeholder">Drupal\\Core\\Template\\AttributeArray->__toString()</em> (line <em class="placeholder">78</em> of <em class="placeholder">core/lib/Drupal/Core/Template/AttributeArray.php</em>). <pre class="backtrace">Drupal\\Core\\Template\\AttributeArray->__toString() (Line: 53)
Drupal\\Core\\Template\\AttributeValueBase->render() (Line: 324)
Drupal\\Core\\Template\\Attribute->__toString() (Line: 40)
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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The Colorado Division of Motor Vehicles hosted an information-sharing session with the Florida Department of Highway Safety and Motor Vehicles on Dec. 13 at DMV headquarters in Lakewood.
The two teams discussed mobile driver licenses, alternative customer service channels, workflows, training, change management, large scale modernization deployments and more.
“I am so glad our colleagues from Florida were able to visit and that both agencies were able to share their knowledge and experience,” Colorado DMV Senior Director Electra Bustle said. “Whenever we can come together and learn from each other, it’s a win for our customers.”
Colorado DMV Deputy Senior Director Rosalie Johnson agreed and said the knowledge exchange was worthwhile because different approaches to common problems can lead to future improvements.
“Overall the entire event was very informative, collaborative, and educational for all participants,” Johnson said. “It is always beneficial to collaborate with peers in order to learn, share, and help each other be successful. One of the most added value conversations for Colorado DMV was seeing Florida’s customer service portal. We were able to take away some considerations and lessons learned as we move forward to build our own portal in Colorado.”
The exchange of ideas is part of the Colorado DMV’s commitment to providing excellent customer service while empowering Colorado residents to DMV anywhere. Yes, anywhere.
For more on all the ways Colorado residents can DMV, visit <a href="http://DMV.Colorado.gov/Anywhere"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
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Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
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The Colorado Division of Motor Vehicles hosted an information-sharing session with the Florida Department of Highway Safety and Motor Vehicles on Dec. 13 at DMV headquarters in Lakewood.
The two teams discussed mobile driver licenses, alternative customer service channels, workflows, training, change management, large scale modernization deployments and more.
“I am so glad our colleagues from Florida were able to visit and that both agencies were able to share their knowledge and experience,” Colorado DMV Senior Director Electra Bustle said. “Whenever we can come together and learn from each other, it’s a win for our customers.”
Colorado DMV Deputy Senior Director Rosalie Johnson agreed and said the knowledge exchange was worthwhile because different approaches to common problems can lead to future improvements.
“Overall the entire event was very informative, collaborative, and educational for all participants,” Johnson said. “It is always beneficial to collaborate with peers in order to learn, share, and help each other be successful. One of the most added value conversations for Colorado DMV was seeing Florida’s customer service portal. We were able to take away some considerations and lessons learned as we move forward to build our own portal in Colorado.”
The exchange of ideas is part of the Colorado DMV’s commitment to providing excellent customer service while empowering Colorado residents to DMV anywhere. Yes, anywhere.
For more on all the ways Colorado residents can DMV, visit <a href="http://DMV.Colorado.gov/Anywhere"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
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Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->addExcerpts(Array, Array, Array) (Line: 266)
Drupal\\search_api\\Plugin\\search_api\\processor\\Highlight->postprocessSearchResults(Object) (Line: 675)
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Drupal\\search_api\\Query\\Query->postExecute() (Line: 542)
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</pre>',
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('<em>Colorado Division of Motor Vehicles Senior Director Electra Bustle (second from right) discusses how the DMV uses translation technology with Joe Miller (left), General Manager of Sourcenext US and Europe, Thursday, Dec. 16, at DMV headquarters in Lakewood. Miller visited after hearing about the innovative ways the DMV is using Pocketalk translation technology to better serve Coloradans needing to DMV. “When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.” (Dan Carr/DOR Photo)</em>
LAKEWOOD, Friday, Dec.16 — Over the past few years, the <strong><a href="https://dmv.colorado.gov/">Colorado Division of Motor Vehicles</a></strong> (DMV) has strived to offer innovative services that benefit Coloradans.
That drive has led to a host of innovations, such as <strong><a href="https://dmv.colorado.gov/DMV2GO">DMV2GO</a></strong>, <strong><a href="https://coathometesting.com/">@Home instruction permit testing</a></strong>, online appointment check-in, <strong><a href="https://comvexpress.com/">MV Express Kiosks</a></strong>, <strong><a href="https://dmv.colorado.gov/applewallet">digital IDs</a></strong>, an ever-growing list of online services and more.
One of its most recent innovations — using Pocketalk translation devices to better serve non-English speaking Coloradans throughout the state — caught the attention of Sourcenext US and Europe General Manager Joe Miller, who visited DMV headquarters Thursday, Dec. 15 in Lakewood to see how the DMV’s unique approach to using the device is bridging communication gaps. Sourcenext is Pocketalk’s parent company.
“When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.”
During the visit, DMV Team Members discussed the Division’s willingness to innovate using technology as well as its commitment to providing the best customer service possible. The group also focused on using the devices on a larger scale and how Coloradans have reacted to new method of communication.
“The DMV is focused on breaking down barriers and ensuring that all of our customers have equitable access to our services,” DMV Senior Director Electra Bustle said. “Pocketalk gives our frontline DMV Team Members a way to quickly translate a conversation two-ways, which enables us to more effectively and efficiently communicate with Coloradans who don’t speak English fluently or at all and has made the visit to the DMV a better experience for the customer and our staff. We always do what we can to empower people, whether they’re Coloradans needing to access DMV services or staff members, who might have the next customer service solution.”
The visit concluded with a demonstration of how the translation devices are used in DMV offices throughout the Centennial State. The DMV also shared a low-tech solution staff devised to speed service in an environment where quickness counts. Staff showed off laminated cards that help non-English speaking customers quickly communicate which language they speak, making DMV service even quicker. The DMV uses the flip side of these cards to quickly gauge customers’ experience communicating through Pocketalk.
In July 2022, the DMV fielded over 70 Pocketalk translation devices, which are pocket-sized and can interpret 82 languages. Each of the State of Colorado's 35 driver license offices have received two Pocketalk Plus translators to better serve those Coloradans who have difficulty communicating in English.
The translators provide two-way interpretation of written and/or spoken languages including Spanish, French, German, Mandarin and many more. The devices also have a camera which enables the devices to scan and translate documents.
The DMV piloted the devices in December after a staff member identified the translators as a way to get around language barriers. The DMV was pleased with feedback from customers and staff members, and decided to field the translators throughout the Centennial State.
The addition of the translation devices is part of the DMV’s sweeping efforts to better serve Coloradans and provide a 21st Century customer experience. Other efforts to improve customer service for Coloradans who have communications barriers include working to <strong><a href="https://dmv.colorado.gov/forms-number-order">translate all DMV forms into Spanish</a></strong> as well as providing accommodations for people who communicate using <strong><a href="https://dmv.colorado.gov/translator-request-for-individuals-who-are-deaf-or-hard-of-hearing">American Sign Language</a></strong>.
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <strong><a href="http://DMV.Colorado.gov/Anywhere">DMV.Colorado.gov/Anywhere</a></strong>.
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Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('<em>Colorado Division of Motor Vehicles Senior Director Electra Bustle (second from right) discusses how the DMV uses translation technology with Joe Miller (left), General Manager of Sourcenext US and Europe, Thursday, Dec. 16, at DMV headquarters in Lakewood. Miller visited after hearing about the innovative ways the DMV is using Pocketalk translation technology to better serve Coloradans needing to DMV. “When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.” (Dan Carr/DOR Photo)</em>
LAKEWOOD, Friday, Dec.16 — Over the past few years, the <strong><a href="https://dmv.colorado.gov/">Colorado Division of Motor Vehicles</a></strong> (DMV) has strived to offer innovative services that benefit Coloradans.
That drive has led to a host of innovations, such as <strong><a href="https://dmv.colorado.gov/DMV2GO">DMV2GO</a></strong>, <strong><a href="https://coathometesting.com/">@Home instruction permit testing</a></strong>, online appointment check-in, <strong><a href="https://comvexpress.com/">MV Express Kiosks</a></strong>, <strong><a href="https://dmv.colorado.gov/applewallet">digital IDs</a></strong>, an ever-growing list of online services and more.
One of its most recent innovations — using Pocketalk translation devices to better serve non-English speaking Coloradans throughout the state — caught the attention of Sourcenext US and Europe General Manager Joe Miller, who visited DMV headquarters Thursday, Dec. 15 in Lakewood to see how the DMV’s unique approach to using the device is bridging communication gaps. Sourcenext is Pocketalk’s parent company.
“When I saw the local news story about the DMV using Pocketalk to improve their customer service experience across the state I was thrilled,” shared Miller. “Our mission is to break down communication barriers and create deeper connections. I was eager to learn more about the DMV’s innovation in technology and the impact our translation solutions are having across communities.”
During the visit, DMV Team Members discussed the Division’s willingness to innovate using technology as well as its commitment to providing the best customer service possible. The group also focused on using the devices on a larger scale and how Coloradans have reacted to new method of communication.
“The DMV is focused on breaking down barriers and ensuring that all of our customers have equitable access to our services,” DMV Senior Director Electra Bustle said. “Pocketalk gives our frontline DMV Team Members a way to quickly translate a conversation two-ways, which enables us to more effectively and efficiently communicate with Coloradans who don’t speak English fluently or at all and has made the visit to the DMV a better experience for the customer and our staff. We always do what we can to empower people, whether they’re Coloradans needing to access DMV services or staff members, who might have the next customer service solution.”
The visit concluded with a demonstration of how the translation devices are used in DMV offices throughout the Centennial State. The DMV also shared a low-tech solution staff devised to speed service in an environment where quickness counts. Staff showed off laminated cards that help non-English speaking customers quickly communicate which language they speak, making DMV service even quicker. The DMV uses the flip side of these cards to quickly gauge customers’ experience communicating through Pocketalk.
In July 2022, the DMV fielded over 70 Pocketalk translation devices, which are pocket-sized and can interpret 82 languages. Each of the State of Colorado's 35 driver license offices have received two Pocketalk Plus translators to better serve those Coloradans who have difficulty communicating in English.
The translators provide two-way interpretation of written and/or spoken languages including Spanish, French, German, Mandarin and many more. The devices also have a camera which enables the devices to scan and translate documents.
The DMV piloted the devices in December after a staff member identified the translators as a way to get around language barriers. The DMV was pleased with feedback from customers and staff members, and decided to field the translators throughout the Centennial State.
The addition of the translation devices is part of the DMV’s sweeping efforts to better serve Coloradans and provide a 21st Century customer experience. Other efforts to improve customer service for Coloradans who have communications barriers include working to <strong><a href="https://dmv.colorado.gov/forms-number-order">translate all DMV forms into Spanish</a></strong> as well as providing accommodations for people who communicate using <strong><a href="https://dmv.colorado.gov/translator-request-for-individuals-who-are-deaf-or-hard-of-hearing">American Sign Language</a></strong>.
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <strong><a href="http://DMV.Colorado.gov/Anywhere">DMV.Colorado.gov/Anywhere</a></strong>.
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->advancedRender(Object) (Line: 238)
template_preprocess_views_view_field(Array, 'views_view_field', Array)
call_user_func_array('template_preprocess_views_view_field', Array) (Line: 287)
Drupal\\Core\\Theme\\ThemeManager->render('views_view_field', Array) (Line: 433)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 1748)
Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->theme(Object) (Line: 774)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->elementPreRenderRow(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 713)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderFields(Array) (Line: 579)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderGrouping(Array, Array, 1) (Line: 470)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->render(Array) (Line: 2169)
Drupal\\views\\Plugin\\views\\display\\DisplayPluginBase->render() (Line: 1538)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
11 =>
Drupal\Core\Render\Markup::__set_state(array(
'string' => '<em class="placeholder">Warning</em>: Array to string conversion in <em class="placeholder">Drupal\\Core\\Template\\AttributeArray->__toString()</em> (line <em class="placeholder">78</em> of <em class="placeholder">core/lib/Drupal/Core/Template/AttributeArray.php</em>). <pre class="backtrace">Drupal\\Core\\Template\\AttributeArray->__toString() (Line: 53)
Drupal\\Core\\Template\\AttributeValueBase->render() (Line: 324)
Drupal\\Core\\Template\\Attribute->__toString() (Line: 40)
__TwigTemplate_bcf120a2b5bf6c0d6a98a6e29629ddc46a473ff6b529ef13e4065557b3362f59->doDisplay(Array, Array) (Line: 405)
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Twig\\Template->display(Array) (Line: 390)
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twig_render_template('modules/contrib/entity_embed/templates/entity-embed-container.html.twig', Array) (Line: 384)
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Drupal\\Core\\Render\\Renderer->render(Array) (Line: 212)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->Drupal\\entity_embed\\Plugin\\Filter\\{closure}() (Line: 580)
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Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 934)
Drupal\\views\\Plugin\\views\\field\\EntityField->render_item(0, Array) (Line: 259)
Drupal\\search_api\\Plugin\\views\\field\\SearchApiEntityField->render_item(0, Array) (Line: 1171)
Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->advancedRender(Object) (Line: 238)
template_preprocess_views_view_field(Array, 'views_view_field', Array)
call_user_func_array('template_preprocess_views_view_field', Array) (Line: 287)
Drupal\\Core\\Theme\\ThemeManager->render('views_view_field', Array) (Line: 433)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 1748)
Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->theme(Object) (Line: 774)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->elementPreRenderRow(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 713)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderFields(Array) (Line: 579)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderGrouping(Array, Array, 1) (Line: 470)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->render(Array) (Line: 2169)
Drupal\\views\\Plugin\\views\\display\\DisplayPluginBase->render() (Line: 1538)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
12 =>
Drupal\Core\Render\Markup::__set_state(array(
'string' => '<em class="placeholder">Warning</em>: Array to string conversion in <em class="placeholder">Drupal\\Core\\Template\\AttributeArray->__toString()</em> (line <em class="placeholder">77</em> of <em class="placeholder">core/lib/Drupal/Core/Template/AttributeArray.php</em>). <pre class="backtrace">Drupal\\Core\\Template\\AttributeArray->__toString() (Line: 53)
Drupal\\Core\\Template\\AttributeValueBase->render() (Line: 324)
Drupal\\Core\\Template\\Attribute->__toString() (Line: 40)
__TwigTemplate_bcf120a2b5bf6c0d6a98a6e29629ddc46a473ff6b529ef13e4065557b3362f59->doDisplay(Array, Array) (Line: 405)
Twig\\Template->displayWithErrorHandling(Array, Array) (Line: 378)
Twig\\Template->display(Array) (Line: 390)
Twig\\Template->render(Array) (Line: 55)
twig_render_template('modules/contrib/entity_embed/templates/entity-embed-container.html.twig', Array) (Line: 384)
Drupal\\Core\\Theme\\ThemeManager->render('entity_embed_container', Array) (Line: 489)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 212)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->Drupal\\entity_embed\\Plugin\\Filter\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 213)
Drupal\\entity_embed\\Plugin\\Filter\\EntityEmbedFilter->process('Colorado Division of Motor Vehicles Senior Director Electra Bustle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Bustle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)AAMVA also honors State’s marketing, writing and website
LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 934)
Drupal\\views\\Plugin\\views\\field\\EntityField->render_item(0, Array) (Line: 259)
Drupal\\search_api\\Plugin\\views\\field\\SearchApiEntityField->render_item(0, Array) (Line: 1171)
Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->advancedRender(Object) (Line: 238)
template_preprocess_views_view_field(Array, 'views_view_field', Array)
call_user_func_array('template_preprocess_views_view_field', Array) (Line: 287)
Drupal\\Core\\Theme\\ThemeManager->render('views_view_field', Array) (Line: 433)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 1748)
Drupal\\views\\Plugin\\views\\field\\FieldPluginBase->theme(Object) (Line: 774)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->elementPreRenderRow(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array) (Line: 713)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderFields(Array) (Line: 579)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->renderGrouping(Array, Array, 1) (Line: 470)
Drupal\\views\\Plugin\\views\\style\\StylePluginBase->render(Array) (Line: 2169)
Drupal\\views\\Plugin\\views\\display\\DisplayPluginBase->render() (Line: 1538)
Drupal\\views\\ViewExecutable->render() (Line: 199)
Drupal\\views\\Plugin\\views\\display\\Page->execute() (Line: 1635)
Drupal\\views\\ViewExecutable->executeDisplay('search_block', Array) (Line: 81)
Drupal\\views\\Element\\View::preRenderViewElement(Array)
call_user_func_array(Array, Array) (Line: 101)
Drupal\\Core\\Render\\Renderer->doTrustedCallback(Array, Array, 'Render #pre_render callbacks must be methods of a class that implements \\Drupal\\Core\\Security\\TrustedCallbackInterface or be an anonymous function. The callback was %s. See https://www.drupal.org/node/2966725', 'exception', 'Drupal\\Core\\Render\\Element\\RenderCallbackInterface') (Line: 788)
Drupal\\Core\\Render\\Renderer->doCallback('#pre_render', Array, Array) (Line: 374)
Drupal\\Core\\Render\\Renderer->doRender(Array, ) (Line: 204)
Drupal\\Core\\Render\\Renderer->render(Array, ) (Line: 242)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->Drupal\\Core\\Render\\MainContent\\{closure}() (Line: 580)
Drupal\\Core\\Render\\Renderer->executeInRenderContext(Object, Object) (Line: 243)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->prepare(Array, Object, Object) (Line: 132)
Drupal\\Core\\Render\\MainContent\\HtmlRenderer->renderResponse(Array, Object, Object) (Line: 90)
Drupal\\Core\\EventSubscriber\\MainContentViewSubscriber->onViewRenderArray(Object, 'kernel.view', Object)
call_user_func(Array, Object, 'kernel.view', Object) (Line: 142)
Drupal\\Component\\EventDispatcher\\ContainerAwareEventDispatcher->dispatch(Object, 'kernel.view') (Line: 174)
Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object, 1) (Line: 81)
Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object, 1, 1) (Line: 58)
Drupal\\Core\\StackMiddleware\\Session->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\KernelPreHandle->handle(Object, 1, 1) (Line: 191)
Drupal\\page_cache\\StackMiddleware\\PageCache->fetch(Object, 1, 1) (Line: 128)
Drupal\\page_cache\\StackMiddleware\\PageCache->lookup(Object, 1, 1) (Line: 82)
Drupal\\page_cache\\StackMiddleware\\PageCache->handle(Object, 1, 1) (Line: 48)
Drupal\\Core\\StackMiddleware\\ReverseProxyMiddleware->handle(Object, 1, 1) (Line: 51)
Drupal\\Core\\StackMiddleware\\NegotiationMiddleware->handle(Object, 1, 1) (Line: 23)
Stack\\StackedHttpKernel->handle(Object, 1, 1) (Line: 718)
Drupal\\Core\\DrupalKernel->handle(Object) (Line: 19)
</pre>',
)),
13 =>
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LAKEWOOD, Friday, May 5 — The Colorado Division of Motor Vehicles continues to lead DMVs throughout the world in customer service, communications and its website according to the American Association of Motor Vehicle Administrators (AAMVA), which has members in all U.S. states, Guam, and every province and territory in Canada.
The DMV received five awards on Wednesday at AAMVA’s 2023 Region 4 Conference in Phoenix, Arizona and will receive four more honors at the association’s 2023 Annual International Conference in September at Madison, Wisconsin.
In total, the DMV will receive nine awards for its efforts to better serve all Coloradans. The winning efforts are:
<ul><li><strong>International and regional awards in Customer Convenience for <a href="https://dmv.colorado.gov/DMV2GO" target="_blank">DMV2GO</a>,</strong> which can set up pop-up and mobile driver license offices throughout the state, including rural areas where Coloradans might not have convenient access to DMV services. DMV2GO offers Coloradans the same services as a standard driver license office, except Driving Knowledge tests and endorsement exams. DMV2GO also offers access to online vehicle registration and driver record services as well.</li>
<li><strong>International and regional communications awards for the DMV’s website, <a href="http://DMV.Colorado.gov" target="_blank">DMV.Colorado.gov</a>,</strong> which is the most visited state agency website in Colorado with 5.9 million unique visitors and a total of 9.7 million sessions in 2022. All of the DMV’s web pages have a plug-in which allows users to translate web pages into their preferred language — with more than 150 languages available. The website also makes it easy for customers to complete various DMV services online. </li>
<li><strong>International and regional communications awards in informative writing for the <a href="https://dmv.colorado.gov/press-release/colorado-dmv-ready-to-roll-with-dmv2go" target="_blank">DMV2GO reveal press release</a>,</strong> which was written clearly and concisely and featured photos, b-roll and a fact sheet. The press release was published or covered by over 18 news outlets, when only one local news outlet was able to attend the reveal event in Pagosa Springs.</li>
<li><strong>International award for overall communications campaign for "DMV Anywhere. Yes, Anywhere." Marketing Campaign.</strong> The multifaceted, bi-lingual marketing campaign focused on encouraging people to use DMV online services. The campaign focused on odd times or locations that Coloradans could actually DMV.</li>
<li><strong>Regional award in innovative use of technology for <a href="https://dmv.colorado.gov/press-release/dmv-fielding-translation-devices-to-better-serve-coloradans-who-have-difficulty" target="_blank">Pocketalk Plus</a>,</strong> which gives each state DMV office the ability to communicate with customers in more than 80 languages. The devices provide two-way translation and interpretation in real time, and give the DMV the ability to communicate in languages less common than English and Spanish.</li>
<li><strong>Regional award in advertising for the <a href="https://www.youtube.com/watch?v=9isQWl9grYc" target="_blank">DMV recruiting video</a>,</strong> which the DMV used to help recruit civil servants during a historically tight labor market in 2022.</li>
</ul>“I am humbled that our work was so well regarded by AAMVA and colleagues from other states and provinces,” DMV Senior Director Electra Bustle said. “We have an incredibly talented team that works hard each and every day to not only serve Colorado, but proactively seeks ways that we can make it easier and more convenient to DMV, whether that’s online, in an office or on the go.”
In recent years, the DMV has received several awards for improvements to customer service including honors the Colorado Driver Handbook, digital ID acceptance, writing, advertising and improving the customer experience.
"These awards really highlight some of the great innovations taking place at the Colorado DMV," said Mark Ferrandino Executive Director of the Colorado Department of Revenue, which oversees the DMV. "Our great DMV team has worked really hard to roll out new services that allow Coloradans to easily access DMV services in a variety of ways, challenging the national stereotype of DMVs as being slow or archaic. I am so proud of our DMV team who continues to create a nimble and modern DMV that puts customers first."
###
Coloradans can DMV anywhere. Yes, anywhere. Online, in-office or on the go, Coloradans have more options than ever before. Discover all the ways to DMV at <a href="http://dmv.colorado.gov/Anywhere" target="_blank"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
Colorado Division of Motor Vehicles Driver License Director Lori Daigle, center, accepts one of five awards from the American Association of Motor Vehicle Administrators on Wednesday, May 3, in Phoenix, Arizona. The DMV received awards for customer service, communications and its website. Pictured with Daigle are Anne Ferro, President and CEO of AAMVA, and Eric Jorgensen, Arizona Motor Vehicle Division Administrator. (AAMVA Photo)', 'en') (Line: 118)
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</pre>',
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The Colorado Division of Motor Vehicles hosted an information-sharing session with the Florida Department of Highway Safety and Motor Vehicles on Dec. 13 at DMV headquarters in Lakewood.
The two teams discussed mobile driver licenses, alternative customer service channels, workflows, training, change management, large scale modernization deployments and more.
“I am so glad our colleagues from Florida were able to visit and that both agencies were able to share their knowledge and experience,” Colorado DMV Senior Director Electra Bustle said. “Whenever we can come together and learn from each other, it’s a win for our customers.”
Colorado DMV Deputy Senior Director Rosalie Johnson agreed and said the knowledge exchange was worthwhile because different approaches to common problems can lead to future improvements.
“Overall the entire event was very informative, collaborative, and educational for all participants,” Johnson said. “It is always beneficial to collaborate with peers in order to learn, share, and help each other be successful. One of the most added value conversations for Colorado DMV was seeing Florida’s customer service portal. We were able to take away some considerations and lessons learned as we move forward to build our own portal in Colorado.”
The exchange of ideas is part of the Colorado DMV’s commitment to providing excellent customer service while empowering Colorado residents to DMV anywhere. Yes, anywhere.
For more on all the ways Colorado residents can DMV, visit <a href="http://DMV.Colorado.gov/Anywhere"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
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</pre>',
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The Colorado Division of Motor Vehicles hosted an information-sharing session with the Florida Department of Highway Safety and Motor Vehicles on Dec. 13 at DMV headquarters in Lakewood.
The two teams discussed mobile driver licenses, alternative customer service channels, workflows, training, change management, large scale modernization deployments and more.
“I am so glad our colleagues from Florida were able to visit and that both agencies were able to share their knowledge and experience,” Colorado DMV Senior Director Electra Bustle said. “Whenever we can come together and learn from each other, it’s a win for our customers.”
Colorado DMV Deputy Senior Director Rosalie Johnson agreed and said the knowledge exchange was worthwhile because different approaches to common problems can lead to future improvements.
“Overall the entire event was very informative, collaborative, and educational for all participants,” Johnson said. “It is always beneficial to collaborate with peers in order to learn, share, and help each other be successful. One of the most added value conversations for Colorado DMV was seeing Florida’s customer service portal. We were able to take away some considerations and lessons learned as we move forward to build our own portal in Colorado.”
The exchange of ideas is part of the Colorado DMV’s commitment to providing excellent customer service while empowering Colorado residents to DMV anywhere. Yes, anywhere.
For more on all the ways Colorado residents can DMV, visit <a href="http://DMV.Colorado.gov/Anywhere"><strong>DMV.Colorado.gov/Anywhere</strong></a>.
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</pre>',
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