FAQs - Investigations

If fraudulent activity involving your record is believed to have occurred, an Investigations Unit alert may have been placed on your record and you may be referred to the Investigations Unit. Contact via email the unit for further details.

Not all fraud is identity theft, but all identity theft is fraud. Fraud may include the manufacture of counterfeit documents, the use of a false identity or variation of the perpetrator's name or date of birth, etc. for unlawful purposes, but it does not necessarily involve the use of another's actual identity. Colorado Revised Statutes (CRS) section, 18-5-902 defines identity theft as the unlawful use of personal identifying information, financial identifying information, or the financial device of another. Please visit the Fraud page for more information.

Please visit the Identity Theft page for assistance.

Please visit the Identity Theft page for assistance.

Please visit the Identity Theft page for assistance.

With current security measures in place, it is very unlikely someone else will obtain an instruction permit, driver license, or identification card under your Colorado motor vehicle record or personal identification number (PIN). Please visit the Identity Theft page for assistance.

If your driver license or ID card number has been used for credit or check fraud, a new personal identification number (PIN) may help you conduct business. However, because motor vehicle records are protected by federal and state privacy laws and are not accessible for credit purposes, this will not prevent or stop credit fraud. Please visit the Identity Theft page for assistance.

Per Colorado Revised Statutes (CRS) and section, 42-2-107(1)(b)(I), you must prove your full legal name, identity, age and lawful presence in the United States to be issued a Colorado driver license, instruction permit, or identification card. The Identification Requirements Chart shows the documents that you may use to prove each of these elements. In some cases, a single document may prove all four elements. However, it may be necessary for some applicants to provide multiple documents in order to prove all the required elements. All documents presented must be certified originals, certified amended originals or true copies that have been certified by the issuing agency. If you can not prove each of the required elements with the documents set forth in the chart, then you may request to go through Exception Processing to prove the required elements with additional or alternative documents. Find Form DR 2469 on the chart. You may also be eligible for a "Dossier Application". Please visit the Exception Processing and Dossier Application pages for more information.

Per Colorado Revised Statutes (CRS) sections, 42-2-107(3)(a) and 42-2-302(1)(a), you are required to provide proof of your Social Security number at the time you apply for a driver license, instruction permit, or identification card. However, per Colorado DMV policy 05-5609, persons stating they have never been issued a Social Security number will be required to present documentation indicating they have been denied one, are not eligible for one or have never been issued one. That person will also be required to provide proof of lawful presence. A driver license or ID card will not establish lawful presence. Since 2005, Social Security numbers have not been printed on driver licenses, instruction permits or ID cards.

The US. Citizenship and Immigration Service (USCIS) Systematic Alien Verification for Entitlements (SAVE) Program is responsible for administering programs involving customer access to information contained in the USCIS Verification Information System database. Proof of lawful presence must be established at the time you apply for a Colorado instruction permit, driver license, or identification card, per Colorado Revised Statutes (CRS) sections, 42-2-107(1)(b)(I) and 42-2-302(1)(a). Please visit the SAVE page for more information.

The US. Citizenship and Immigration Service (USCIS) must verify Certificates of Naturalization or Citizenship, the same as is required of the birth certificate process for customers born in the United States. Please visit the SAVE page for more information.

Some colleges do not notify the US. Citizenship and Immigration Service (USCIS) when a student transfers to another college or changes programs. It is the policy of the Colorado DMV that the date verified by the USCIS will be the expiration date for the driver license or identification card (ID). Please visit the SAVE page for more information.

Lawful presence must be verified every time a permit, driver license or identification card is renewed, so renewing your license early is suggested. The processing time for verification - such as a change in status - may be up to six weeks. By renewing early, the Systematic Alien Verification for Entitlements (SAVE) Program process will not cause any lapse in your identification document or driving privilege. Please visit the SAVE page for more information.

If you cannot provide the required documents as listed on the Identification Requirements Chart at a driver license office for an instruction permit, driver license, or identification card, you may be eligible to apply for Exception Processing to provide additional or alternative documents to prove the required elements of identity. Please visit the Exception Processing page for more information.