How to Report Fraud

Follow this process if you suspect a driver's license, ID card, vehicle title, or registration was obtained fraudulently, if someone is using fake/altered documents, or if someone provided false information on a DMV application.

How to Report:

• Primary Reporting Form: Fill out the online Investigation Request Form.
• Email Evidence: Send any supporting documents or attachments to the Motor Vehicle Investigations Unit (MVIU) at dor_investigationsunit@state.co.us.

Note: For general criminal complaints unrelated to motor vehicles or DMV documents, please contact your local law enforcement agency directly.

If your Personally Identifiable Information (PII) has been compromised or misused (e.g., someone used your information to obtain a license, or during a traffic stop/arrest), follow this multi-step process:

• Step 1: File a Police Report. Contact your local law enforcement agency immediately to establish a physical record of the theft.
  • Special Case: If your identity was fraudulently used during an arrest, also contact the Colorado Bureau of Investigation (CBI) Identity Theft Unit at 303-239-4649.
• Step 2: Submit an Affidavit to the DMV.  Download and complete the Affidavit of Identity Theft (Form DR 2153). You must have your signature notarized and submit the form in person alongside your police report at a full-service Colorado Driver License office.
  • Do not mail, email, or fax this form.
• Step 3: Notify MVIU. Send an email to dor_investigationsunit@state.co.us to report the fraud and determine if your case meets the requirements for an official investigation.
• Step 4: Resolve Driving Privilege Restraints (If Applicable). If your driving record has been restrained due to identity theft, you must file a motion for a court order of Factual Innocence with the specific court where the restraint originated. Once obtained, provide that court order to the DMV Driver Control section.
• Step 5: Alert Credit Bureaus & Federal Agencies. Report the fraud to the Federal Trade Commission (FTC) and place alerts with the major credit reporting bureaus.
  • Equifax: (866) 640-2273
  • Experian: (888) 397-3742
  • TransUnion: (855) 681-3196

If you are not a Colorado resident but have received information that your driving privilege in Colorado is suspended, revoked, or canceled, then you could be a victim of Identity Theft. 

For Mistaken Identity/Identity Theft:

• Complete the Out of State No Match Clearance (Form DR 2275) and mail it with the required payment.
  • Note: Initially, these types of requests are sent to the DMV Mail and Retrieval Section (MARS). The address is PO Box 173350, Denver, CO 80217-3550. The MARS Unit will request additional documentation verifying the requester’s identity, which could include a police report (if applicable) and a 10-print fingerprint card (taken by your local law enforcement).
  • In the event that the MARS Unit cannot resolve the matter, the MARS Unit will forward the information to the Motor Vehicle Investigations Unit (MVIU) for additional investigation and resolution.
  • If the matter is sent to the MVIU, the MVIU could request additional documentation to assist with their investigation. 

Once the matter is resolved, and it’s determined that a No Match Clearance Letter can be issued, an Out of State No Match Clearance will be sent to you.

Important Policy Notice: The Motor Vehicle Investigations Unit (MVIU) does not have the legal authority to investigate lost or stolen vehicle registrations, titles, or license plates. Do not submit investigation forms for these issues. Instead, follow these recovery procedures:

• Lost/Stolen Titles or Registrations: Report the loss to local law enforcement to ensure it is on record. To get replacements, request duplicate documents online at mydmv.colorado.gov or call DMV-Vehicle Services at 303-205-5607.
• Lost/Stolen/Misused License Plates: Report the incident to local law enforcement. To replace the physical plates, complete the Affidavit of Lost or Stolen Plates (Form DR 2283) and submit it in person to your local County motor vehicle office. 

If you apply for a credential and are informed that an "investigation hold" has been placed on your motor vehicle record, please click here for more information and call 303-205-8383 immediately for resolution steps.

If you receive a bill from an express or toll highway for a vehicle or plate you do not own, do not report this to the MVIU. This usually results from misused or misread license plates. Contact the Express Toll Service Center directly:

• Phone: 303-537-3470
• Email: customerservice@expresstoll.com

If you receive a scam text message claiming you have unpaid traffic tickets or a suspended license, do not click any links. The DMV will not text you for payment links. For more information, please click here to view our scam/fraud alerts. Report these phishing attempts directly to the FTC at IdentityTheft.gov.